Bryn Mawr Computer Support

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Still kicking!

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Hello everyone!

This is just a short reminder that even though we don't have any retail-face-space anymore, I'm still around and available via email and telephone to help you with your computer issues!  Please don't hesitate to call or email, regardless of what you think about the nature of the question.

Have a great remainder of February!

--N.



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Phone Working Again!

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The phone is working again!

Don't hesitate to call or This e-mail address is being protected from spambots. You need JavaScript enabled to view it me with your questions, however large or small.  I'm always happy to help people with their computer and technology issues and needs.

 



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Phone Number problems

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Hello everyone,

I want to apologise for the phone problems over the Xmas holiday break -- the phone number has been dropping calls since  Wed, 23 December 2009 sometime.  I was gone during that time, so I couldn't reboot the server or do too much troubleshooting with it.

I have a call into an expert on the situation, so I hope it will be remedied sometime today or tomorrow.

In the meantime, please don't hesitate to send us some email if you are having issues -- I'll be happy to call you back as soon as you can (using a different phone#, of course).  Use This e-mail address is being protected from spambots. You need JavaScript enabled to view it -- that will route straight to my mailbox.



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[We're] Going Through Changes...

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[With apologies to Black Sabbath...]

The changes we've been hinting at, in a nutshell, are thus:

1.  Michael has moved to Lakeway, TX to open another shop -- www.lakewaycs.com

2.  Nathan is continuing operations here in the Twin Cities, although in slightly modified form.

In the short term, we’ve decided to close the storefront.  We will continue to offer the same high-quality service as always, but will spend more time coming onsite to solve your problems or personally picking up and dropping off equipment that needs work.  Our phone number, website address, and email addresses will all remain the same and will remain the best methods of contact.  All of our customers who have domain, website, and email hosting with us will experience no change or interruption of service.  All of that will remain exactly as it has been over the past 5 years (and most likely will improve!).  Keep calling and emailing with your inquiries, and we will take good care of your tech support needs.

Thank you for your custom over the past five years and for letting us refine our practices and customer service skills in such a wonderful environment. 

Here's to five more years!

To contact us right now, use these following methods:

email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

phone: 612-256-4305

web: www.brynmawrcs.com

 

 



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Last Updated on Tuesday, 17 November 2009 00:39
 

Less bad

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Thanks to the guys at Penny Arcade: http://www.penny-arcade.com/comic/2009/10/30/

Windows 7 is actually MUCH better than Vista, but with many of the good features of the Vista interface.  In our opinion, it is a valid upgrade from our customers currently running Windows XP.  Stop in to discuss whether or not your current hardware is a good candidate for running Windows 7, or if it's time to consider a new machine.

 



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Last Updated on Sunday, 01 November 2009 06:46
 

Change is in the air

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Hello everyone, 

I just wanted to take a moment and let everyone know that a number of significant changes are in the works for Bryn Mawr Computer Support.

We'll soon be sending a letter out to all of our customers; you'll be able to read it here first!

Watch this space!

--N.



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Meet the Eigenharp

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Not really relevant to the goings on here at Bryn Mawr Computer Support, but I found this demonstration of a new musical instrument fascinating.

You can read more about the Eigenharp here.

It reminded me straight-away of a scene from on of the classic (geek) movies:

It's Devo playing, about 2 minutes into the clip.


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Lies or Stupidity

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I am going to post this rant clearly under the OPINION category, as we here at BMCS strive to maintain strict neutrality with regard to our work and our dealings with customers. I will clearly state at the outset that it is my OPINION that the current head of the US Federal Communications Commission, Julius Genachowski, is either completely ignorant of the industry he is charged with regulating or he is criminally liable for promulgating false information in the service of private parties.

According to this Financial Times article, Genachowski "warned on Wednesday that there is not enough room in the airwaves for the “explosion” in wireless data traffic, setting the stage for a big realignment of spectrum usage as the government tries to help mobile carriers keep up with consumer demand."

“The biggest threat to the future of mobile in America is the looming spectrum crisis,” said Julius Genachowski, the Obama administration appointee who took over as head of the five-member FCC in late June.
Mr Genachowski noted that what had been seen as a big auction of spectrum last year helped cap a three-fold surge in the amount of commercial spectrum available.
“The problem is, many anticipate a 30-fold increase in wireless traffic,” he said at the CTIA wireless industry convention in San Diego.

We have known for years that there is no spectrum shortage except for that which is artificially manufactured by the government's control and licensing of this naturally present "space" through which we can transmit and receive signals locally or over distance. Consider: since the advent of HD programming from regular "Over The Air" local broadcast television stations, these stations haven't yet purchased or licensed any more bandwidth than they had before, but now they are able to offer multiple complete channels, with a picture quality (information density) an order of magnitude than what they were offering before, as well as side-band data streams with additional languages and programming information.

The headroom for wireless trasmissions in the US is massive. To state otherwise is ignorant at best, and at worst is an indication of angling for particular benefits for "concerned" parties. Consider the source of those echoing Mr. Genachowski's comments.

“We’re seeing a disproportionate number of users driving consumption,” Ralph de la Vega, AT&T Mobility president, said at the conference.

“If we don’t find a way to keep them from crowding out others, we’re going to have a very significant issue.”

Mr de la Vega said the top 3 per cent of its smartphone customers were responsible for 40 per cent of data usage, consuming 13 times more than the average smartphone user.

Of course, the top 3% of AT&T smartphone customers are ALL using iPhones. And that doesn't obviate the fact that 40% of AT&T's data usage doesn't include it's VOICE network - and is only related to AT&T's network capacity - which has very little (if anything) to do with the amount of specturm they have licensed - and which is a minute sliver of spectrum available in the Radio Frequency range. It's a straw man argument and completely irrelavent.

I'm not sure what the end game is here, but watch carefully for less competition, more taxes and sur-charges, and a tightening of the networks we use to transmit information and ideas freely among one another.



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Last Updated on Wednesday, 07 October 2009 22:24
 

A Little Help with Yelp

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Bryn Mawr Computer Support needs a little help. If we've ever fixed your computer, built a website or helped with networking, please help us out by filling out a review at Yelp: LINK.

It's a very interesting and useful site, and they have good rules about who can and cannot comment and review business sites.  I believe because of these rules, you get a generally reliable idea of whether a local business is worth patronizing or not.  It's for this reason that we will not "astroturf" the site, as it's in everyone's best interest to have honest appraisals of our service available for others to use in their research.  If we suck - we hope you'll let us know first so we can do something to correct that impression.  But if we have exceeded your expectation, we'd love for you to shout it to the world.  

Thank you.



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"We are here to help people improve their lives through better access to, and understanding of, computers and Internet technology."

ineedhelp@brynmawrcs.com

www.brynmawrcs.com

612-256-4305

Availability: Evenings and by appointment

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